We are in a time of unprecedented change, often asking our employees and customers to follow us into uncharted waters. Alongside the uncertainty of change, we are also faced with the rise of technology and new corporate jargon entering the business vocabulary on an ongoing basis. The end result is employees and customers feel more and more isolated when they do not readily understand our technology, let alone the words and phrases that come along with it.

Read more about how to build trust through real communication in my article for Smart Company.