June 16, 2021

Have you heard the story about…?


Are you finding and sharing stories of your employees living the values? It’s a great way to recognise and encourage a value or behaviour when you catch people doing the right thing… even if it is simply to say thank you.

In my latest video, I share the famous Nordstrom tyre story. It illustrates the ongoing impact that one act of exceptional customer service and retelling of the story still has 46 years later.

Ask Yourself…

  • Are your employees aware of how they can create stories by their actions?
  • Are there processes in place to find these story gems as well as share them?
  • And do the relevant people in the organisation know how to share stories effectively?

If the answer is no to any of these questions but you want it to be yes …then let’s talk.